LetsTAUK Reservation Form

Please use this form to complete your reservation details. All reservations are subject to Contract and Satisfactory Referencing

Our process

Thank you for applying to rent a property from one of our Landlords. Before your application can be fully considered and presented to our landlord, you will need to fill out this application for the property you are interested in. Once your application has been accepted by our Landlord, we will process your application in line with the steps below.

Step 1 – Holding Deposit
You will be sent a link inviting you to secure your chosen property by payment of a Holding deposit (Subject to Contract and Satisfactory Referencing) through a secure online payment system. If payment is not received, the property will continue to be marketed. The purpose of a holding deposit is to enable both the tenant and landlord to demonstrate their commitment to entering into a tenancy agreement on the terms agreed in this document, subject to references being acceptable and verified. Nothing in this agreement requires the landlord, agent, or the applicant to enter into a tenancy, and all tenancies are subject to contract. This document explains what happens to that holding deposit and the circumstances in which the deposit will / will not be refunded. It is important that you know your legal rights and accordingly you should feel free to seek independent legal advice before signing this or indeed any other document which we might put before you. We accept your holding deposit based on the information provided to us in this document and we will check the details provided meets with our reference provider’s criteria. Your declarations in relation to income and creditworthiness including any adverse credit history will form an initial assessment before full referencing and all information provided shall be relied upon in making such determinations to accept an offer, subject to references and contract.

Step 2 – Offer Letter
You will receive confirmation of your agreed offer (subject to contract and satisfactory referencing). Should there be any details that vary from your understanding of the confirmed offer or anything missing please ensure you get in touch with our team as soon as possible as changes to this may not be possible nearer to the commencement of the tenancy.

Step 3 – References
We use a third-party company which conducts all applicants referencing on behalf of Centrick.  All applicants (and guarantors if applicable) will receive an email from them once you are set up on the system; please access the link and follow the easy steps to submit your form and any required documents.  All referencing and documents must be submitted within 48 hours by all applicants and guarantors.  Please refer to the contents of this document as to situations arising whereby the deposit will be refundable or used towards the move in monies if successful.

Step 4 – Tenancy Agreement
Subject to acceptable references, you will receive an email from our online signing system asking you to access a link to review and electronically sign your tenancy agreement; when you are ready to sign the document, follow the easy steps to complete.  If you have guarantors, please know that they will have to electronically sign specific guarantor agreements as well.

Step 5 – Move in Monies

Simultaneous to receiving the tenancy agreement, you will receive an invoice or online payment link outlining the rent and deposit due, less any payments already on account from your holding deposit.  The balance due must be paid via bank transfer or on our online system and we need to have cleared funds in our account prior to the commencement of your tenancy agreement. Without cleared funds, you will not be able to collect keys and take possession of your property.  Please note: Any funds being sent from an overseas account will require additional time to clear and may be subject to an international transfer fee which will need to be paid in addition to the balance being sent to Centrick. Please refer to your banking provider for details on their fees and transaction timescales. Any shortfall may result in a delay to your move in.

Step 6 – Move in day
Once we have your final referencing, signed tenancy agreement and full balance of monies we can arrange a suitable appointment time for you to collect your keys and tenancy pack on your move in date. We will confirm the location for this depending on the property you are renting. You will need to have your right to rent documents including proof of photographic ID with you to collect your move in pack. Please note that we are not able to release keys before the contract start date. Where Centrick has been instructed to arrange an inventory, this is usually carried out one day before or on the morning of your move in, a copy of your inventory report will be sent to you electronically. This should usually take place between 5 and 7 working days. You will have 7 days to review it, make us aware of any notes or amendments you wish to add.

Right to Rent
The Immigration Act 2014 stipulates that all tenants and occupants over the age of 18 that intend to occupy a property must have a Right to Rent. The applicants(s) must provide Centrick on the landlord’s behalf, suitable documents to confirm the applicant’s identity and residency in compliance with this act, or provide sufficient information to allow the landlord to confirm with the Home Office whether they may let the property to the applicant. Failure to provide such information before any proposed tenancy is intended to commence will render the application as withdrawn by the applicant(s) and the landlord or agent reserves the right to remarket the property and consider other offers. The agent will also be able to retain your holding deposit as a result under schedule 2 of the Tenant Fee Act 2019.

The acceptance of any offer is subject to all prospective tenants providing documentary evidence of your right to rent in line with Government Guidance.  It is a condition of this Agreement that all occupants aged 18 and over provide valid Right to Rent documents before occupying or residing in the property. You will not be permitted to occupy the property until you have proved your Right to Rent. Information relating to your Right to Rent will be passed to the landlord and the Home Office if required. If any occupant has a time-limited Right to Rent, follow up checks may require the occupant(s) to repeat the Right to Rent check process to demonstrate that their right to reside in the UK has been renewed or extended.  If an occupant turns 18 years old while occupying the property, follow up Right to Rent checks may be required to determine their right to reside in the UK is valid.  For more information on what documents are acceptable please see: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/573057/6_1193_HO_NH_Right-to-Rent-Guidance.pdf  Should any of the applicant(s) fail a Right to Rent check the application will be withdrawn, and the deposit held by the agent.

When can we retain your holding deposit
It is important that you provide us with accurate information for all tenants (and guarantors) when making your application, as we are permitted to retain your holding deposit in the following circumstances: If at any time you decide not to proceed with the tenancy for any reason, then your holding deposit will be retained by Centrick. By the same token this will also apply if you unreasonably delay in responding to any reasonable request made by our company or chosen referencing providers or fail to take the reasonable steps to enter into a tenancy agreement. If it is determined that you have provided us with false or misleading information as part of your tenancy application or if you fail any of the checks which the Landlord is required to undertake under the Immigration Act 2014, then again, your holding deposit will not be returned.  It will be retained by Centrick and the Landlord. However, if the Landlord decides not to offer you a tenancy for reasons unconnected with the above then your deposit will be refunded within 7 days. Upon agreement of the offer with the landlord, then you hereby consent that your holding deposit will be credited to the first months’ rent due under that tenancy. Where, for whatever reason, your holding deposit is neither refunded nor credited against any rental liability, you will be provided with written reasons for your holding deposit not being repaid within 7 days.


At the start of the tenancy, we will advise you who is responsible for managing the property. This is not always Centrick.  Where we are not managing the property we cannot authorise any repairs, maintenance or guarantee the speed at which repairs will be carried out.  Where we are managing the property, we may need to obtain the landlord’s consent before proceeding with a repair.  Where we are managing the property, you will be provided a link to our maintenance portal assigned a Property Manager who will be your liaison on all affairs relating to the on-going management of your property. We also have a tenant portal that will help you with reporting maintenance issues whilst providing us with necessary information about the issue.


Liability and Insurance
Whilst not mandatory, we recommend that all tenants have tenant liability & contents insurance in place before signing the Tenancy Agreement. You will be contacted as part of our referencing process to offer you this insurance. It is your responsibility to insure your own belongings throughout the tenancy.


All charges levied by Centrick are subject to VAT at the prevailing rate.


Client Money Protection

Centrick is a member of the PropertyMark Client Money Protection scheme which ensures we are protecting our clients’ monies.  For further information please contact us or visit: https://www.propertymark.co.uk/

Centrick reserve the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

Fees and Charges

You will not be asked to pay any fees or charges in connection with your application for a tenancy.  However, if your application is successful under our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request. An indication of such fees are available on our website at https://centrick-veco.adaptabledev.com/information-for-tenants/ under the tenant fees heading.

Be aware that you are responsible for breaches of the tenancy agreement, and these will be considered during the negotiation of the deposit release and the landlord reserves the right to take legal action for any breaches of the tenancy agreement.


Privacy Statement

Please visit our website for further information https://centrick-veco.adaptabledev.com/privacy-policy/.


About your Tenancy Agreement

Below is some information about your Tenancy Agreement. You can find a draft Tenancy Agreement on our website https://centrick-veco.adaptabledev.com/information-for-tenants/ under the sample agreement documents heading, alternatively please ask a member of staff when making your application.


Joint and Several Liability – By signing a tenancy with other tenants, you will be equally liable as joint tenants for a rights and responsibilities relating to the tenancy including payment of rent and any breaches or damages by any tenant. Any guarantor would therefore also be joint and several on any liability.


Tenancy Deposit You must pay a tenancy deposit prior to signing the tenancy agreement of 5 weeks rent, or 6 weeks if the rent is £50,000 or over per annum. This is protected by a government approved scheme by either the landlord or the agent.


Rent It is important that the rent is paid on time each month. You must set up a standing order to pay the rent once your tenancy commences to leave your account a few days before it is due to enable it being on time. If you are a sharer on a joint tenancy, you must make one joint single payment of rent each month. For your initial rental amount prior to you moving into the property your rent will be apportioned to ensure a future rent due date of 1st Monthly. If you move in on or before the 20th of the month you will pay the amount of rent to take you to the 1st of the next calendar month and if you move in on or after 21st of the month, you will pay the amount of rent for the month remaining plus one full month to take you to the 1st of the month following.


Experian Rental Exchange – We have teamed up with Experian to take part in The Rental Exchange. The scheme enables us to share details about the rent tenants pay with Experian on a monthly basis. This is then included in your credit report, meaning you will then be recognised for paying your rent on time. This may be applicable to managed tenancies.


Utilities and Council Tax Unless specifically agreed, your rent does not include either of these. You will be responsible to pay these services and You acknowledge that we will use your name, address and contact details for the purposes of notifying your council tax, water and energy suppliers at the property and for the purposes  of  setting  up  your  accounts  with  them.  We will pass these details to our utility management partner, who performs these services on our behalf, however it is your responsibility to ensure that your accounts are activated.


Ending the Tenancy –You should always contact us well in advance of your intention to vacate as if you fail to give sufficient notice you will be liable for your rent until your notice takes effect. The length of the notice will depend on the terms of your tenancy.


Stamp Duty land tax- This tax is payable on tenancies where the rent exceeds £125,000 per tenancy. Please contact HMRC for further information.


Key Release We are unable to release keys to you until we have received all of the following: the full cleared funds of your tenancy deposit and first rental instalment, signed your tenancy agreement, completed satisfactory references and Right to Rent checks and proof of address for all tenants.