Information for Landlords

At Centrick, all our teams of trained specialists are here to assist you throughout every stage of the lettings process. We understand you may have questions from time to time and below we’ve outlined who you can call to solve your query as quickly and efficiently as possible…

Our client accounts experts are available to assist you with all rental and utility queries during a tenancy.

You can contact them on 03333 208 333  (option 3) or email rents@centrick.co.uk

Our maintenance experts will be able to help you with any issues during and between tenancies. An added benefit of instructing Centrick, is that we will also ensure all your property’s health and safety regulations are up to date and kept in line with current legislation including Gas Safety Reports, Legionnaire’s Certificates etc

You can contact them on 03333 208 333 (option 1) or email maintenance@centrick.co.uk

If you wish to report a maintenance issue, you can do so via our maintenance portal HERE

Our fantastic Tenancy Management team will complete the application process for all new tenancies, including referencing and paperwork but they are also available during your tenancy for any general queries and assistance

You can contact them on  03333 208 333 (Option 2) or email lettings@centrick.co.uk

Our experienced property inspectors will undertake regular inspections of your property and you will be sent details of their findings.

If you have any  queries regarding inspections, you can contact them on 03333 208 333 (option 2)

Our Tenancy Settlement team will complete a thorough checkout inspection on or after the day that your tenant vacates. A copy of this report will then be sent to you.

If you have any  queries regarding your checkout, you can contact them on 03333 208 333 (option 2)


The Housing Act 2004 allows any Local Authority to introduce Selective Licensing. The Nottingham City Council (NCC) ratified the scheme on 17th April 2018 after going through a period of consultation and the approval of the Secretary of State. Most rented properties within the NCC boundaries now require a licence. Other licensing schemes are currently in discussion at several local authorities including Coventry and Liverpool.

Nottingham Licensing Information

Service Gold Silver
Pro-active in-house marketing
Comprehensive digital advertising inc. Rightmove, Zoopla and other property portals
Accompanied viewings
In-depth and regular communication including marketing updates
Extensive referencing of applicants
Preparation of tenancy related paperwork, including comprehensive tenancy agreement
24/7 maintenance response Upgrade required
Rent collection service Upgrade required
Regular property inspections Upgrade required
Rent guarantee insurance Upgrade required
Legal protection service Upgrade required
Renewal negotiation and paperwork completion Chargeable
Full and comprehensive inventory Chargeable
Thorough check out service Chargeable
Deposit registration with Government recognised scheme Chargeable
Hands off deposit processing service Chargeable
Supervision of maintenance works (where Centrick is not instructed to undertake works) Available Chargeable
Issuing of legal section notices and other arrears collection/eviction administration Chargeable Upgrade required
Accompanying warranty contractors Available Chargeable
Processing insurance claims (excluding rent and legal protection arranged by Centrick) Chargeable Upgrade required

Before a tenant moves in, we make sure a detailed inventory is prepared by a qualified member of staff to record the contents of your property and the condition it is in before check-in, this detailed report is then referenced when the tenant checks out.

Every tenant we find is thoroughly qualified and vetted, with ID and credit checks as standard. A professional referencing company will carry out tenant checks and references will be required from employers – and previous landlords where applicable.

We have a dedicated rent collections team, an online maintenance portal as well as a 24/7 emergency maintenance response number and we carry out regular property inspections to ensure things are as they should be.

Centrick is a member of the Tenancy Deposit Scheme (TDS), a government approved scheme to ensure deposits are protected and any disputes about the return of a deposit are resolved impartially.

We also offer a Nil Deposit Scheme through our referencing partner which provides an alternative to the traditional deposit for tenants who find it hard to pay a deposit on their new property when their previous deposit hasn’t been returned yet.  This option enables you to rent out your property more quickly whilst guaranteeing you will still be reimbursed for any damage.  For more information, please speak to a member of the team.

How does it work?

Nil deposit Scheme – Landlords (copy) on Biteable.


  • Your tenant pays a Nil Deposit service charge equivalent to 1 week’s rent plus VAT
  • For Example £780PCM. 1 week’s rent £180 – Nil Deposit service charge is £216
  • The Let Alliance Nil Deposit service manages the payment of any entitlement for any breach of the tenancy
    agreement up to a maximum of 6 week’s rent, via your letting agent
  • The tenant will reimburse the provider for the sum agreed, or determined by an independent
    adjudicator in the case of a dispute
  • For rentals with more than one tenant a lead tenant is nominated
  • Tenants’ liability insurance is in place for the complete tenancy term and the tenant provides a copy of
    their insurance certificate
  • When a tenancy is extended,the Nil Deposit scheme can be extended with the tenant paying an extension
    service charge of £30 including VAT to the provider, and the Scheme is renewable every 12 months as a

What’s in it for you?

  • Nil Deposit as an alternative to a traditional deposit encourages more interest and applications from
    tenants for your property, compared to others where a traditional deposit is required
  • Providing choice assists in renting your property faster

Our tenancy agreements comply with the Housing Act (or contract law if it is a company let) and are designed to fully protect your rights as a landlord.  They are subject to regular reviews to take account of any new changes in legislation.

If you’d like an idea of what you and your tenant will sign, click on the following links:

Example Managed Assured Shorthold Tenancy Agreement

Example Let Only Assured Shorthold Tenancy Agreement

Example Company Agreement

Our referencing partner, offers outstanding Rent Guarantee Insurance to our landlords, available on New Tenancies and as a Portfolio Transfer for Existing Tenancies.

That means no uncertainty and no frustrations! Their policies ensure you receive 100% of the monthly rent payable for up to a maximum of six months or until vacant possession whichever happens soonest if your tenant defaults.

You will also benefit from their market-leading tenant references and up to £50,000 of legal expenses, including eviction costs.

Below details what the policy provides in total:
  • Cover for the total monthly rent, up to 4 tenants, provided all are referenced and have suitably passed (excluding Houses of Multiple Occupation)
  • 100% of the monthly rent paid up until vacant possession. Payments are made one month in arrears.
  • Total monthly claims limit of up £2,500 per month and a total claims indemnity limit of £100,000 to cover rent and the eviction costs associated with regaining possession of the property as a result of a tenancy breach which gives grounds for possession
  • Covers breaches of the tenancy agreement by the tenant, including non-payment of rent and expired section 21 notices
  • All claims handled in house by our provider’s team members, who will provide pre-action protocol support
  • No Covid-19 Restrictions
  • All tenant references that are “Acceptable” or “Acceptable with a suitable guarantor” will qualify – no additional underwriting required
  • Available for new and existing tenancies, full Portfolio Transfer available
  • Payable annually and cover is on a per property basis.

To find out more or get rent guarantee insurance for your investments, get in touch with the team by clicking HERE

At Centrick, we always advise that you ensure your investment property has a comprehensive building and contents insurance policy in place.

Our referencing partner offers a variety of insurance products that may be suitable for you. Please get in touch with a member of the team to see how we can help.

Looking for a mortgage advisor, accountant or solicitor? 

Get in touch for a list of professionals we regularly work with and who we would highly recommend.

See a comprehensive list of our services and fees below

Click Here

Referral Fee Disclosure Form